Terms of Service

1. Agreement to Terms

By accessing or using **IndiaLeadPro** ("the Service", "the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must immediately terminate use of the platform.

2. Lead Management Services & Limits

The Service provides automated lead synchronization, advanced filtering, and instant lead allocation (Auto-Buy) modules for your linked marketplace profiles. You understand and agree that:

• The speed of lead allocation is optimized for real-time delivery and depends on network latencies and your individual account parameters.
• Daily lead acquisition limits are strictly determined by your subscription plan. The Platform will automatically pause synchronization for the day once your allocation limit is reached.
• You are entirely responsible for maintaining valid and secure account connections inside your settings panel.

3. Subscriptions, Payments & Billing

Subscription charges are billed in advance on a recurring cycle (quarterly, half-yearly, or annually) based on your selected package. You can cancel or modify your plan at any time through your Billing Panel. To negotiate custom high-limit packages, please submit a query via our Contact Page.

The Service is owned and operated by our parent entity in the United Kingdom. Billing, invoicing, and local payment collection services (including UPI, netbanking, and domestic card processing) may be managed, processed, and fulfilled by our authorized regional affiliates, local franchise partners, or distribution agents in your respective country or region (including India).

4. Strict No-Refund Policy

We enforce a strict **No-Refunds Policy**. Due to the digital nature of the services, infrastructure costs, and third-party allocation charges incurred immediately upon lead allocation and synchronization, **all purchases are final**. Under no circumstances will refunds, partial or full, be offered or processed for active packages, unused balances, or automated renewals.

5. Prohibited Uses & Account Isolation

You agree to use the Service only for lawful business operations. You may not lease, resell, or distribute access to the lead stream to unauthorized entities. We enforce strict database-level row isolation; any attempt to breach security borders or execute malicious query scripts will result in immediate and permanent account suspension.

6. Limitation of Liability & No Lead Guarantees

The Service is provided on an "as is" and "as available" basis without any warranties of any kind. Under no circumstances shall IndiaLeadPro be held liable for any loss of business profits, service interruptions, missed leads, failure of the bot to capture leads, data loss, or operational disruptions arising from software bugs, system delays, changes in third-party interface configurations, or communication network downtimes. We provide integration services on a best-effort basis and do not guarantee 100% lead delivery or successful acquisition.

7. Modifications to Service

We reserve the right to modify, optimize, or temporarily suspend system features (including scanning speeds and filter capabilities) to maintain server load balance and overall system integrity.

8. IndiaMART & Third-Party Platform Terms & Account Suspension Risk

The Service operates as an independent automation and integration utility between your local dashboard and third-party commercial marketplaces, primarily IndiaMART. You understand, acknowledge, and agree that:

• The use of automated scripts, crawlers, autobuyers, or simulated API access may violate the Terms of Service, Acceptable Use Policies, or Developer Guidelines of third-party platforms like IndiaMART.
• You choose to use this automation at your own discretion and sole risk. IndiaLeadPro does not guarantee compliance with IndiaMART's policies and shall not be held liable if IndiaMART flags, restricts, rate-limits, suspends, or permanently bans your IndiaMART account or seller credentials due to your use of our automated lead capture, synchronization, or CRM features.
• If IndiaMART modifies, restricts, blocks, or terminates access to their interfaces or API endpoints, the Service may become partially or completely degraded or permanently unusable. IndiaLeadPro is not liable for any such platform changes, and no refunds, credits, or subscription extensions will be issued in these events.
• You bear 100% of the responsibility, liability, and consequences for linking your IndiaMART account to this Service.

9. Governing Law & Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any legal actions, disputes, or claims arising out of or in connection with the Service shall be subject to the exclusive jurisdiction of the courts located in West Midlands, United Kingdom.

10. Feature-Specific Terms & Disclaimers

• WhatsApp Alerts: WhatsApp notifications are sent on a best-effort basis via third-party messaging integrations. We are not liable for delayed, blocked, or failed WhatsApp messages caused by network congestion, carrier issues, or changes to WhatsApp's API policies and guidelines.
• Keyword & Location Filtering: Lead filtering operates strictly based on your configured positive/negative keywords and geographic criteria. If you misconfigure these filters, leading to the automatic purchase of unwanted leads or the bypassing of relevant leads, IndiaLeadPro holds no responsibility, and no credits or refunds will be given.
• Passwordless Connection Security: We use secure token/session cookie connection protocols to link your marketplace account without requiring your account passwords. You are responsible for ensuring that the browser cookies or session keys you share are kept private, and we are not liable for any security compromises originating from your local system or browser.
• Data Retention & CSV Exports: Lead history data on your CRM dashboard is retained as a convenience. You are strongly advised to regularly download and export your leads to CSV. We do not guarantee permanent backup of historical lead data and are not liable for any data loss resulting from server failures, account deletion, or database resets.